Refunds and Returns Policy
Effective Date: December 19, 2024
Thank you for choosing Vac Truck Services Directory (“we,” “us,” or “our”). We are committed to providing high-quality vacuum truck services to meet your business needs. However, we understand that there may be situations where you are not fully satisfied with the services provided. This Refunds and Returns Policy explains the terms and conditions under which refunds and returns may be requested and processed.
1. Eligibility for Refunds
We strive to deliver exceptional service, but if you are not satisfied, you may be eligible for a refund under the following conditions:
1.1 Incomplete or Unsatisfactory Services: If the services provided do not meet the agreed-upon terms or are deemed unsatisfactory due to errors on our part.
1.2 Cancellation Before Service Delivery: If you cancel your service request at least 48 hours before the scheduled service date.
1.3 Technical or Operational Issues: If unforeseen technical or operational issues prevent us from delivering the agreed-upon services.
1.4 Compliance with Terms: Refunds are only available if the request complies with this policy and the Terms and Conditions available on our website.
2. Non-Refundable Circumstances
Refunds are not available under the following conditions:
2.1 Services already completed and deemed satisfactory by the customer.
2.2 Cancellations made less than 48 hours before the scheduled service date, except in extraordinary circumstances.
2.3 Issues arising from incomplete or incorrect information provided by the customer.
2.4 Any third-party costs incurred during the delivery of services.
3. Refund Process
3.1 Initiating a Refund Request:
- To request a refund, please contact us via email at [email protected] or by mail at 1202 S FM 116, Copperas Cove, Texas, 76544.
- Include the following details in your request:
- Your name and contact information.
- Service date and description.
- Reason for the refund request.
- Any supporting documentation (e.g., invoices, receipts, or evidence of service issues).
3.2 Review and Approval:
- We will review your refund request within 7 business days of receipt.
- You will be notified via email or phone about the status of your request.
- If approved, the refund will be processed within 14 business days of approval.
3.3 Refund Method:
- Refunds will be issued using the original payment method unless otherwise specified.
- For credit card payments, refunds may take additional time to reflect in your account depending on your bank or credit card provider.
3.4 Partial Refunds:
- In cases where only a portion of the service was unsatisfactory, a partial refund may be offered.
4. Return Policy for Services
As a service-based business, “returns” refer to re-scheduling or re-delivery of services. Requests for re-delivery are subject to availability and the following conditions:
4.1 Re-scheduling:
- Services may be re-scheduled without additional charges if the request is made at least 48 hours before the originally scheduled service date.
4.2 Re-delivery of Service:
- If a service was not completed as promised, we may offer to re-deliver the service at no additional cost.
5. Fees and Costs
5.1 Cancellation Fees:
- A cancellation fee of 10% of the total service cost may apply if the cancellation is made less than 48 hours before the service date.
5.2 Processing Fees:
- Any third-party payment processing fees incurred during the transaction are non-refundable.
6. Customer Support
For questions or assistance regarding refunds and returns, please contact us:
Email: [email protected]
Address: 1202 S FM 116, Copperas Cove, Texas, 76544
Phone: [Insert phone number if available]
7. Updates to This Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be posted on our website at vactruckservicesaustin.com and will take effect immediately upon posting. It is your responsibility to review this policy periodically.
By using our services, you agree to this Refunds and Returns Policy. If you have any concerns or require clarification, please do not hesitate to contact us.
Thank you for choosing Vac Truck Services Directory. We value your business and aim to ensure your satisfaction with every service we provide.